Complaints
Please read the following carefully if you have a complaint about a website (aka “blog”) hosted at TheProMall. Some general points:
- Before contacting us, please consider contacting the blogger directly if you take issue with their blog. This will often work to resolve an issue immediately without involving us (or worse, lawyers). Some blogs list their contact info, or you can always just leave a comment on any blog post and it will get sent to the blog owner.
- We take complaints seriously, but please be aware that unless a blog clearly violates our Terms of Service we won’t disable it.
- Below are the official ways to contact us for various issues. Emails, voice mails, etc that are sent elsewhere will not get the desired response.
Copyright violations
If one of our blogs features content that is owned by you (and you did not authorize your content to be published by the blog in question), please use our DMCA reporting process. We respond to all properly formatted DMCA complaints.
Defamation, abuse, threats
If you find defamatory, abusive or threatening content on a blog, you can report it to support@thepromall.com. However, please first take a look at this Electronic Frontier Foundation page on defamation law. Note that negative personal opinions are not considered defamation. In other words, someone calling you names or insulting you on their blog is not grounds for shutting them down. Instead of asking us to suspend such a blog, please consider either responding in the blog’s comments or on your own blog/site to set the record straight, or simply ignoring the issue (blogs who use insults and bad language tend to have low credibility and low traffic in the first place). When reporting defamatory or abusive blogs, please provide specific links and/or quotations of the offending material. If the blog is written in a language other than English, make sure you provide a translation.
Offensive material
Unless content is against our Terms of Service, illegal or threatening, we will not suspend it. However, you may find the occasional blog that offends you. We think the right response to bad or offensive ideas is to speak out against them. Please feel free to do so by commenting on the offending blog.
Spam blogs
Please submit an email to support@thepromall.com with the blog URL to report a spam blog. We will immediately suspend any spam blogs.
Mature blogs
Please submit an email to support@thepromall.com with the blog URL to report blogs with mature topics (erotica, porn, etc.). Mature blogs are contrary to the Terms of Service. We will immediately suspended mature blogs.